Aircraft Detail Supervisor

About this role

SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. Get to know us: : https://www.skyservice.com/ Your future at Skyservice: Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams! The Aircraft Detail Supervisor is responsible for leading and coordinating the Aircraft Detail Crew to ensure high-quality service delivery, operational efficiency, and compliance with safety standards. This role requires strong leadership, communication, and organizational skills to foster a collaborative team environment and maintain positive relationships with internal and external stakeholders. Contract position - Up to 14 months SUMMARY OF RESPONSIBILITIES Provide leadership, guidance, and support to the Aircraft Detail Crew. Foster a cohesive team environment through effective communication and relationship-building. Monitor and manage the performance of direct reports, offering fair and constructive feedback. Coach team members to ensure consistent quality and adherence to operational standards. Address and resolve customer concerns promptly and professionally. Build and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners; Oversee inventory usage and notify management of low stock levels. Manage scheduling, timekeeping, vacation, and overtime in alignment with budgetary guidelines. Facilitate communication between Aircraft Detail and Operations teams to ensure seamless coordination. Disseminate operational updates and relevant information to staff in a timely manner. Investigate operational delays and implement corrective actions as needed. Support incident investigations and contribute to occurrence report documentation. Ensure compliance with all safety, security, and regulatory procedures. Lead by example, upholding company policies and prioritizing safety at all times. Perform other duties as assigned. QUALIFICATIONS AND SKILLS REQUIRED: 5–7 years of experience in aircraft detailing or a related supervisory role. Exceptional customer service and interpersonal skills. Proven ability to lead, motivate, train, and retain team members. Collaborative mindset with strong problem-solving abilities. Proficiency in computer systems and tools. Flexibility to work extended hours, be on-call, and perform under pressure. Post-secondary education is considered an asset. Professional demeanour and sound decision-making skills. Benefits: Our perks and benefits include but are not limited to: Competitive group health benefits coverage for you and your eligible dependents, including health, vision, and dental plans Employee assistant program Group retirement savings plan with company matching contribution Paid time off, including sick days and personal days Employee Referral Program Service Awards Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.