Crew Chief

About this role

Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training. We pride ourselves on our unblemished safety record, having flown an industry leading 130,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner nations. Our vision is to be the most trusted provider of innovative defense training solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving threats. Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day! Join our team! Essential Duties and Responsibilities: The Crew Chief (CC) (Production) reports to the Production Manager, is a working member of the team and has the ability to satisfactorily direct and supervise the work of others, He/She is responsible and accountable for the performance of his/her assigned crew. The CC will coordinate the assignment of personnel to maximize production flow and is expected to sign or coordinate the signing of the Maintenance Releases for non-licensed personnel. Within the assigned area of responsibility, or zone, duties will also include but are not limited to: Planning, coordinating, and executing the daily work; Assisting in the development of, and being accountable to, the production plan; Resolving material, tooling, and engineering issues affecting the plan; Estimating and define the planned repair; Assigning and directing the work of maintenance personnel within their category. May provide direction to other categories assigned to them who are working directly within their area of responsibility; Providing practical on-site training and coaching to maintenance personnel; Ensuring airworthiness and safety policies, processes and standards are adhered to; Ensuring work safety standards are complied with; Ensuring aircraft and related maintenance records are complete; Exercising “ownership” of their area of responsibility’ Ensuring adequate hand-off information is provided to personnel in Maintenance Control (Line) and to those on the next shift (Line and Heavy Maintenance); and Ensuring a safe and tidy workplace. People Management Responsibilities: Coaching & Mentoring – Helping team members grow, providing feedback, and guiding their career development. Communication – Ensuring clear, open dialogue between team members and upper management. Conflict Resolution – Addressing challenges and disputes within the team in a fair and constructive way. Performance Management – Setting expectations, tracking progress, conducting yearly evaluations/assessments and addressing underperformance constructively Motivation & Engagement – Keeping the team inspired, maintaining morale, and fostering collaboration. Delegation & Efficiency – Assigning tasks based on strengths and workload balance. Disciplinary Management – Addressing misconduct professionally through structured corrective measures. Responsible for approving employee timesheets (where applicable), leave requests and expense reports for all base employees. Education and/or Work Experience Requirements: Minimum three (3) years of experience with flight and maintenance operations; Leadership skills and the ability to lead a team in a diversified and changing high tempo environment; Positive, professional attitude, identify and resolve issues proactively with minimal supervision; Hold a valid Transport Canada M2 license, an asset; Strong knowledge of Ramco, an asset; Proven track record to support and lead safe operations: OHS, Flight Safety, procedures, Human Factors etc. Good customer service skills; Good time management and organizational skills; Strong communicator who disseminates and obtains information with discretion professionalism and diplomacy; Computer literate, Microsoft and email applications; Ability to multitask and prioritize competing demands; Positive, professional attitude and the ability to take initiative and be a self-starter; Good problem solving and troubleshooting skills; Ability to perform all work in support of our Corporate Values of Excellence, Service, Integrity … Together. Working Conditions: Travel is required for the position, if necessary, with the approval of the Production Manager International travel may also be required in this role, if necessary, with the approval of the Production Manager The ability to work flexible work schedules according to flight operations Supervisory, Training and Advisory Responsibilities: Supervising, approving timesheets, and vacation requests for: Aircraft Maintenance Technicians (AMT) Aircraft Maintenance Engineers (AME) Occupational Health and Safety: You will have the following responsibilities in order to comply with the company's Occupational Health and Safety program: Leads are responsible for: Providing information, training, instruction and supervision to protect the Occupational Health and Safety of Employees Ensuring Employees under their direction know and comply with Occupational Health and Safety requirements Ensuring Employees under their direction receive adequate supervision Security Clearance Requirements/ CGP / ITAR: Position requires Level II clearance with the Canadian Government and the ability to gain access to the Canadian Controlled Goods Program By joining Top Aces, you will find: A work environment in which service, integrity, excellence and teamwork are highly valued; Opportunities for development and growth; Multidisciplinary and multicultural collaboration at a local and global level; A flexible schedule; Attractive benefit plan. Come share your passion with us! Here, you’ll be encouraged, empowered, and challenged to be your best self. Equal Employment Opportunity At Top Aces, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading but refers to men, women and gender diversity. #LI-LS1#LI-Onsite